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LEGAL

REFUND POLICY

Shopaxa is a global shopping facilitation platform that enables users to purchase items from international online and luxury stores and pay in local currency. Because Shopaxa does not directly manufacture or own the products sold, refunds are subject to specific conditions outlined below.

WHEN REFUNDS ARE ELIGIBLE

Refunds may be issued if:

Payment was successful but the order was not processed or purchased from the original store.
The order was out of stock before the item was purchased from the merchant.
A duplicate or erroneous charge occurred.
The merchant confirms order cancellation and refund eligibility.

WHEN REFUNDS ARE NOT ELIGIBLE

Refunds are not available if:

The item has already been purchased from the original store.
The item is in transit or has been delivered.
The request is due to a change of mind after purchase.
Delays occur due to customs, logistics partners, or force majeure events.
The original store does not accept returns or refunds for the item.

MERCHANT REFUNDS

If a product qualifies for a return under the original store’s refund policy, Shopaxa may assist with coordination. However, approval and timelines remain solely at the merchant’s discretion.

REFUND PROCESSING TIME

Approved refunds are processed to the original payment method within 7-14 business days, depending on payment provider timelines.

For refund requests, please contact hello@shopaxa.co with your order code.